Shipping & Delivery — Fast, Discreet, and Tracked Across Canada

Orders are typically processed within 24 hours on business days (Monday to Friday). Orders placed on weekends or holidays are processed the following business day.

Choose between Standard and Expedited shipping at checkout. Transit time begins after dispatch when you receive your tracking number.

Shipping time starts once your package leaves our facility. You’ll get an email with a tracking number to monitor your shipment in real time.

Please verify your address before checkout. If you need to update it:

• Contact us immediately after placing your order — address changes are only possible before dispatch.
• After dispatch, reach out to the courier with your tracking number to request a hold or pickup (availability varies by carrier and region).

Yes. We use plain, unbranded packaging with no product mentions. Every order includes a tracking number.

Depending on the carrier and destination, a signature may be needed. If you prefer no-signature delivery, indicate this in your order notes (subject to regional and carrier policies).

Yes, most carriers, including Canada Post, deliver to P.O. Boxes. For apartments or condos, please include your buzzer or unit number.

• Check your tracking updates—delays are often due to weather or high volume and usually resolve within 1–2 days.
• If delays exceed expected times, contact the courier with your tracking number or reach out to our support team.

• The courier will typically attempt re-delivery or leave a notice for pickup at a nearby location.
• Use your tracking number to arrange re-delivery or confirm pickup details.

• Check entrances, mailrooms, concierge desks, and neighbors.
• Verify the shipping address on your order confirmation.
• Contact the carrier to initiate a trace. If confirmed lost, we will reship following our policy.

BC: 1–2 business days — closest to major hubs.
AB: 2–3 business days via efficient ground routes.
SK / MB: 2–4 business days.
ON: 3–4 business days.
QC: 3–5 business days.
Maritimes (NS/NB/PE): 4–6 business days.
NL: 4–7 business days.
North (YT/NT/NU): 5–10 business days.

• Weather: Storms and extreme temperatures can cause delays.
• Carrier workload: Busy periods like holidays increase transit times.
• Accessibility: Remote or rural locations may require additional time.

• You will receive a tracking email shortly after dispatch.
• Use the tracking information for real-time updates on your package’s location and estimated arrival.

We primarily use expedited shipping services, which can reduce delivery times by about 2 days compared to standard mail.

Have your tracking number? Click here to track your shipment instantly.

For shipping questions or order support, contact our support team — we’re ready to assist you.